The “core problem with getting in and having a great SimCity experience is almost behind us”, according to EA’s Lucy Bradshaw. Bradshaw, who is General Manager at developer Maxis, issued the update earlier today to confirm that players “have been able to connect to their cities in the game for nearly 8 million hours of gameplay time”, and that EA’s response has “reduced game crashes by 92% from day one”.

Since launch, SimCity has been plagued with issues relating to its online functionality; unfortunately, the game requires that players connect to its online servers and remain connected in order to play the game, meaning the online issues have led to thousands of players being unable to start the game at all. The negative response has been strong: SimCity currently stands on Amazon with an average review score of only 1 star, based on 1,835 customer reviews.

“Tonight and tomorrow we’ll be monitoring each server and gameplay metrics to ensure the service remains strong and game is playing great,” continues Bradshaw’s update. “We need a few more days of data before we can assure you that the problem is completely solved and the game is running at 100 percent. The good news is that tens of thousands of new players are streaming into the game every day and the confidence our fans have shown is truly humbling.”

The update concludes: “You bought the game with the understanding that we’d quickly fix the server issues. For that support – that incredible commitment form our fans – we are deeply grateful. As the general manager of Maxis, I want you to know that we cherish your faith in us, and the love you’ve shown for this franchise. Thank you very much.”